Introduction
Welcome to Hellojyotishi ! These Terms of Use and Conditions ("Terms") govern your access to and use of the Hellojyotishi.in website ("Website" together with mobile application or software ), including any content, features, or services provided on or through the Website. Please read these Terms carefully before using the Website along with mobile application or software. By accessing or using the Website or its application, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should not access or use the Website or its applications.
Electronic Record and Compliance with IT Act
This document serves as an electronic record in accordance with the Information Technology Act, 2000 (the "Act") and the relevant rules and amended provisions related to electronic records in various statutes as modified by the Act. This electronic record is generated by a computer system and does not require physical or digital signatures.
This document is published in compliance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and Terms of Use for accessing or using the website and app hellojyotishi.in (referred to as the "Website and app").
The Website and app is owned and operated by TATSAT - SB Solutions Private Limited, a Private Limited Company operated under the Companies Act, 2013, and having its registered office at 123/10/1 , G.L. T. Road , Baranagar (m) , Alambazar , North 24 Parganas - 700035 , West Bengal (referred to as "Hellojyotishi").
Acceptance of Terms
By accessing or using the Website and app, you affirm that you are at least 18 years old and legally capable of entering into binding contracts. If you are accessing or using the Website and app on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
User Conduct
You agree to use the Website and app only for lawful purposes and in a manner that does not infringe or restrict the rights of others or inhibit their use and enjoyment of the Website and app.
You must not:
Intellectual Property
All content elements displayed and/or downloadable on the Website and app, including photographic images, graphic images, text, captions, digital files, and software (collectively referred to as the "Content"), as well as all features of the Website and app, including designs, logos, pages, trade names, trademarks, service marks, audio and/or video material, text, data, information, software, data compilations, digital downloads, icons, HTML code, XML code, and products or services obtained from the Website and app (together with the Content, collectively referred to as the "Site Elements"), are the exclusive property of Hellojyotishi or its licensors. The Site Elements are protected by national and international laws, including copyright, trademark, trade dress, and other intellectual property laws. Any Content accessed or downloaded by you (whether or not such access or download was authorized) grants no right, title, or interest in or to such Content or any intellectual property rights therein. All right, title, and interest in and to such Content shall remain the exclusive property of Hellojyotishi and/or its licensors. No Content may be used, copied, displayed, transmitted, or otherwise exploited via any means except as expressly permitted herein. Hellojyotishi expressly reserves all rights in relation to the Site and Site Elements not expressly granted herein.
Disclaimers and Limitation of Liability
The Website and app is provided on an "as is" and "as available" basis. Hellojyotishi.in makes no warranties, whether express or implied, regarding the accuracy, reliability, availability, or completeness of the Website and app. The Website and app and the Site Elements are provided on an "as is" and "as available" basis. To the fullest extent permitted under applicable law, Hellojyotishi expressly disclaims all representations and warranties of any kind, whether express or implied, with respect to the Website and app, the Site Elements, and any other products or services available on or through the Website and app, including but not limited to:
Under no circumstances shall Hellojyotishi or its directors, officers, employees, partners, licensors, agents, or other representatives be liable for damages of any kind, whether direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive, including but not limited to damages for loss of profits, revenue, income, goodwill, use, data, or other intangible losses or damages arising out of or related to your use of the Website and app or the Site Elements. You assume the entire cost of all necessary servicing or repairs arising from the use of the Website and app.
Your access to the Website and app or any Site Element is at your own risk. You shall be solely responsible for any damage to your computer systems or loss of data that results from accessing any Site Elements. Hellojyotishi shall not be responsible or liable for any damage caused by theft, systems failure, communication line failure, or other occurrences beyond the control of Hellojyotishi.
Although Hellojyotishi strives to ensure the accuracy, completeness, and reliability of the Content, Hellojyotishi disclaims all representations and warranties concerning the accuracy, completeness, and/or reliability of the Content or any data or metadata related to it. You assume all risk and responsibility when relying on such information. Hellojyotishi also disclaims any responsibility for the accuracy, completeness, and/or reliability of any search feature provided by the Website and app and/or any search results.
The Website and app may contain links or pointers to third-party Internet sites from time to time. These links do not imply endorsement by Hellojyotishi of the products or services offered by such third-party Internet sites. Hellojyotishi does not operate or control any information, products, or services on these third-party sites in any way, and Hellojyotishi expressly disclaims any responsibility for such third-party sites, which are provided for your convenience on an "as is" basis without warranties of any kind, express or implied. By using these third-party links, you waive any and all claims against Hellojyotishi regarding the inclusion of links to third-party Internet sites or their use.
Hellojyotishi.in and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use or inability to use the Website and app. In no event shall Hellojyotishi.in's total liability to you exceed the amount paid by you, if any, for accessing the Website and app.
Third-Party Links
The Website and app may contain links to third-party website and apps or resources. Hellojyotishi.in is not responsible for the content, products, or services provided by such third-party website and apps. Your interactions with such third-party website and apps are solely between you and the third party and are subject to the terms and policies of that third party.
Termination
Hellojyotishi.in reserves the right to terminate or suspend your access to the Website and app at any time, without notice, for any reason, including, without limitation, your violation of these Terms.
Privacy Policy
The Privacy Policy is hereby incorporated into the Terms of Use, and you can read the privacy policy at https://hellojyotishi.in It applies to the collection, use, disclosure, retention, protection, and accuracy of any information collected for the purposes of the services offered through the Website and app.
Indemnification
You agree to indemnify, defend, and hold harmless Hellojyotishi and its officers, directors, employees, agents, and representatives from and against any and all claims, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, losses, or expenses, including attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Website and app or any Site Elements in violation or breach, or alleged violation or breach, of these Terms of Use, your violation, alleged violation, or misappropriation of any intellectual property right (including trademark, copyright, patent, trade secrets) or non-proprietary rights of a third party (including defamation, libel, violation of privacy or publicity) or any other applicable laws or regulations.
Severability
If any provision of these Terms of Use is deemed unlawful, void, or unenforceable for any reason, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of the remaining provisions. The affected provision shall be modified to the extent necessary to make it lawful, not void, or enforceable, as the case may be, in a manner that closely preserves the intentions of such provision.
No Waiver
The failure of Hellojyotishi at any time to require performance by you of any provision of these Terms of Use shall in no way affect the right of Hellojyotishi to enforce such provision, nor shall the waiver of any breach by you of any provision herein constitute a waiver of any succeeding breach or the provision itself.
Cancellation and Refund Policy
1. Refund Eligibility
No refunds will be processed for orders once they have reached the "processing stage. Once processing has begun, no refunds will be issued.
2. Order Cancellation
If you wish to cancel an order before it is executed, you must contact our customer care team within 24 hour of payment. Refunds for cancelled orders will be at our discretion.
3. Technical Delays
We are responsible for technical delays or glitches during report generation by Astrologers. We will refund the entire amount within 48 hours of the technical issue is from our side.
4. Incorrect Information
No refunds will be processed due to incorrect information provided by you. Please double-check the information before submitting. Changes can be made within 1 hour of service execution with customer care assistance.
5. Damaged Products
We are not responsible for damages to products post-delivery. You are liable for any damage caused post-delivery, and shipping/courier charges for returned products may apply.
6. Subscription Services
Refunds on a pro-rata basis may be considered for subscription service delays. Damage during transit will be managed by us and our agencies.
7. Product Display
Product display images are for reference only. Products will be delivered as displayed on the Website. No refunds will be issued based on product appearance.
8. Astrological Services
Our services and products are not intended to replace philosophical, emotional, or medical treatment. We hold no responsibility for astrological effects on human physiology. No refunds will be issued on these grounds.
9. "Call/Chat with Astrologer"
No refunds will be processed for providing a wrong contact number for the "Call with Astrologer" feature.
10. Refund Deductions
Refunds, if issued, will be processed after deducting transaction charges, shipping/courier costs, customs duty (if applicable), and other incurred charges.
11. Server Issues
In case of server-related issues during payment, please follow the provided options for resolution.
12. Order Cancellations
We reserve the right to refuse or cancel orders for various reasons. If your order is cancelled, the amount paid will be refunded.
13. Quality Audit for Refunds
By requesting a refund, you agree to allow our quality audit team access to consultation chat/call recordings to determine eligibility.
Governing Law, Jurisdiction, and Disputes
These Terms of Use will be governed and construed in accordance with the laws of the state of India, without regard to its choice of law or conflicts of law principles that would require the application of the law of a different jurisdiction. You agree to irrevocably submit to the jurisdiction of the courts located in Kolkata, West Bengal, India. You agree not to bring any action relating to the use of the Website and app or the interpretation of these Terms of Use in any court in any jurisdiction other than the courts located in Kolkata, West Bengal, India. Hellojyotishi shall have the right to commence and prosecute any legal or equitable action or proceeding before any court of competent jurisdiction to enforce these Terms of Use. In any dispute between you and Hellojyotishi where Hellojyotishi prevails, Hellojyotishi shall be entitled to recover its reasonable attorney fees, court costs, disbursements, and other legal expenses.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Hellojyotishi.in ( referred to as “ TatSat - SB Solutions Pvt Ltd) regarding the Website and app and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral.
Changes to the Terms
We reserve the right to modify or update these Terms at any time, without prior notice. The updated Terms will be effective immediately upon posting on the Website and app. Your continued use of the Website and app after any modifications to the Terms constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically to stay informed about any changes.
These terms and conditions are effective as of 1st April 2024 and may be changed, modified, or replaced at the sole discretion of Hellojyotishi.
If you have any questions or concerns about these Terms, please contact us at hellojyotishi@gmail.com or contact@hellojyotishi.in By accessing or using the Hellojyotishi.in Website and app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and Conditions.